Protocol & Business Etiquette: Intermediate Training Programme
When the delegates have completed the study units, they will be able to:
Protocol and Etiquette - Definitions:
- Understand and define Protocol and Business etiquette
- Describe the similarities and differences between Protocol and Etiquette
- List the characteristics of Protocol
Precedence:
- Understand the structure of the SA Government
- Understand the South African Table of Precedence (Seniority in Country)
- Be able to determine seniority of officials within the same rubric
- Be able to apply seniority to the following areas:
- Conference Plan
- Formal and Informal Lunches/ Dinners
- Photo Plans
- Flag Plans
- Signing Ceremonie
National Symbols:
- Name and correctly identify the South African national symbols
- Know and apply the protocol principles relating to the use of the SA National Flag
- Know and apply the protocol principles relating to the use of the National Anthem in respect of : When to use the
- National Anthem, how to show respect for the anthem
- Interpret the symbolism of the National Coat of Arms
- Understand and implement the guidelines for the display of official photographs
Forms of Address:
- Use the correct spoken forms of address
- Use the correct written forms of address (including letter salutations and endings)
- Forms of address on envelopes and invitations
- Apply the rules for forms of address
- Indicate decorations correctly in written forms of address
Introductions:
- Understand the basic principles of body language
- Know the principles for doing introductions in both the social and professional environment
- Perform introductions correctly
- Introduce him-herself correctly
- Explain the theory of introductions
Business Etiquette:
- Know and apply the principles of professional behaviour
- Know and apply the principles of professional dress
- Apply correct telephone etiquette
- Know and apply the rules of successful hosting
- Dine with confidence, applying dining etiquette
- Use business cards correctly
- Apply the principles of etiquette to conduct meetings professionally
- Design of Invitations – cards, letters, etc
Cultural Flexibility / Contexting:
- Explain the Cultural Contexting model of Rosch and Segler
- Differentiate between High and Low context cultures
- Interpret the contexting model and apply it to the different countries
- Place cultures in context based on the following principles:
- Personal / Professional business relationships
- Communication, law and contracts
- Non-verbal communication
- Face saving
- Gift giving
- Uncertainty avoidance
