Good customer service is a skill.
Customer care is an attitude.
We need the combination of both skill and attitude to deliver quality Customer service. The successful companies, or sales people, are those who exceed the customer’s expectation.
This is only possible through caring for your customer. Knowledge is key – knowing your products, your organization and your customer.
The Customer care programme includes:
- Understanding your Company and customers
- Communication skills
- Guidelines on customer service
- Turning challenges into opportunities